English (US) 
Missed delivery
A little tip that might help:
You missed the postman (or he missed you)? Your parcel will be waiting for you at the post office for 7 days. With a Postal account you can extend the collection period by up to 2 months.
If you do not collect the package within the time limit, it will be returned to us for a fee. We will then contact you and explain how to proceed.
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Package lost at the post office
A little tip that might help:
Less than 10 days delay?
Please check your emails for a message from us and double-check the tracking code of the shipment. It may still be on its way to you.
More than 10 days delay?
Send us a message. We will take care of your request as soon as possible.
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Defective articles
A little tip that might help:
Please describe the defect or problem - ideally with a photo. You can return defective items free of charge up to 30 days after receipt.
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Received the wrong item
A little tip that might help:
We sent you an item you didn't order or the wrong item? Something went very wrong, sorry!
Please write us a message and briefly describe what we did wrong. We will take care of the rest!
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What is your concern about?
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Contact our customer service for questions about a product or service, order or our pages.